COVID-19 Guest Updates

COVID-19 Guest Updates


Travel Notice: Please see Alaska's COVID-19 Traveler Guidelines containing information, health mandates, and advisories for anyone traveling to Alaska from the lower 48 and international destinations.


Socially Distant, but Close to Nature

We are redefining the guest experience to meet safety guidelines while maximizing your vacation. Find out more >


HIGH CALL VOLUME ALERT

As the coronavirus situation evolves, we want to let you know that speaking with a reservations associate in our contact center may take longer than usual. The fastest and easiest way to book reservations is through our online booking engine.

For guests looking to cancel or refund their 2020 reservation, we recommend filling out our Customer Support form on the Contact Us page.


UPDATED: July 8, 2020 

Reservations for transportation and campgrounds are now being accepted for the 2020 season.  Please read below for specific details on summer operations.

TRANSPORTATION

For 2020, Transit service will be provided exclusively to the Eielson Visitor Center (Mile 66, 8.5 hours).  Transit service begins July 1.  Visitors with Transit or Tour reservations prior to July 1 will receive a full refund. Refunds will be automatically completed; visitors do not need to initiate the refund.

Visitors with Transit reservations on July 1 or beyond to the Toklat, Wonder Lake, and Kantishna destinations will be given the option for an Eielson Visitor Center Transit.  Visitors should expect a recorded phone call alerting them to the change followed up by an email with the new, updated confirmation.

Due to the COVID-19 pandemic, bus capacity will be limited to a maximum of 24 visitors to facilitate social distancing along with a reduced schedule.  Visitors are strongly encouraged to bring and wear facial coverings and bring all supplies for adequate hand sanitation.

In 2020, Transit passengers are asked to stay on the bus and day hike at the Eielson Visitor Center where each Transit bus will spend one hour.  

Visitors who desire a longer hiking experience are encouraged to camp overnight at Sanctuary, Teklanika, Igloo, or in the backcountry.  Two Camper Buses per day are available to service campers.  Please note, Camper Bus tickets can only be purchased if you have a valid backcountry permit or campground reservation.

Advanced reservations for Transit service are strongly encouraged since the Denali Bus Depot, which usually accommodates walk-in reservations, will not open in 2020. Visitors should still park at the Denali Bus Depot, which can accommodate vehicles and RVs.  Visitors will be greeted by a staff member, ticketed, and escorted to the bus. 

Transit bus seating is limited in 2020 due to our social distancing measures to keep visitors safe, which will affect those visitors staying at Teklanika Campground. While the Teklanika Pass will still guarantee a seat on the date and time you book for your initial trip, “space-available” seating will be extremely limited for the remainder of your stay. Please keep this in mind as you plan your trip.​

The Riley Creek Mercantile will be open daily from 11am to 10pm daily to provide walk-in reservations.

For 2020, the Tundra Wilderness Tour will be the only tour offered.  Tour service begins on July 1.

Tour bus capacity will be limited to a maximum of 24 Visitors to facilitate social distancing.  Visitors are strongly encouraged to bring and wear facial coverings and bring all supplies for adequate hand sanitation.

Visitors will need to confirm Tour pick up location at the time of reservation.

Entrance area Courtesy Buses will not be available in 2020.

CAMPGROUNDS

2020 summer reservations are being accepted for the Riley Creek, Savage River, Sanctuary River, Teklanika River, and Igloo Campgrounds.  Riley Creek Campground opened on May 22.  Savage River and Teklanika River Campgrounds will open June 16.  Sanctuary River and Igloo Campgrounds will open July 1 in conjunction with the Camper Bus service.

Wonder Lake Campground is closed for the 2020 season.  Visitors with Wonder Lake Campground reservations will receive a full refund for both the campground and Camper Bus reservations. All campground reservations at Savage River and Teklanika prior to June 16 will receive a full refund. 

Please note, Teklanika River Campground reservations from June 16 to June 30 require a minimum 3-night stay, and the campground is only accessible by private vehicle.  Single night reservations using the Transit system will begin July 1.  Due to the reduced schedule, the availability of the Teklanika (Bus) Pass may be limited.

Campers are asked to slow down and do their part in maintaining social distancing.  Campers are encouraged to bring all supplies for adequate sanitation. Potable water sources are available at the Riley Creek Campground, Savage River Campground, and Teklanika Campgrounds.  It is the responsibility of each camper to understand current Alaska State Health Mandates and the applicability to their camping experience.  Please remember to:

  • Stay home if you’re feeling sick
  • Practice social distancing
  • Wash your hands with soap and water frequently. If water is not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol 
  • When possible, avoid touching surfaces

IN PARK OPERATIONS

The Riley Creek Mercantile will be open to offer camper supplies and walk-in reservations.  Please note:  The Mercantile shower and laundry facilities will not be open for the 2020 season.  Both locations will only accept credit cards; cash will not be accepted.

The Morino Grill is closed for the 2020 season. 

The health and safety of our visitors and park employees is our top priority. Please continue to check the website for updates.  We look forward to seeing you soon, and we appreciate your understanding. 

Thank you, and be well.


Resources:

CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

National Park Service Pubic Health Update webpage: https://www.nps.gov/aboutus/news/public-health-update.htm

Alaska COVID Travel Checklist

Alaska COVID Travel Checklist

Alaska Testing Travel Chart

Travel Chart to Alaska