Policies & Information

Policies & Information

Payment Policy: Due at time of booking. You can make your reservations online or in person at the Denali Bus Depot. Advance reservations are strongly encouraged.

Cancellation Policy: There is a $8.25 fee per ticket and per tour to change or cancel a reservation up to seven (7) days prior to departure. Tickets are nonrefundable within seven (7) days of departure.
Wheelchair Requests: If you have a need for a wheelchair seat on your tour, please call us at 866.761.6631 or 866.761.6629, so we can assign you to the correct bus to meet your needs.

National Park Pass Holders:

Tours: All the tour ticket prices for adults include the Park Entrance Fee. All pass holders prepaying the Park Entrance Fee will be entitled to a refund. The pass will cover one cardholder plus 3 additional people in your party. Along with confirmation and/or tickets, please present a photo ID with a pass to obtain the Park Entrance Fee Refund. Check your eligibility for refund at Denali Bus Depot in Denali National Park.

Transit: Transit tickets price does not include the Park Entrance Fee. At the time of receiving the physical tickets at Denali Bus Depot or Riley Creek Mercantile, please present your pass with a photo ID for the entrance fee to be waved. The pass will cover one cardholder plus 3 additional people in your party.

Camping: Camping reservation does not include the Park Entrance Fee. At the time of receiving the physical camping permit at Denali Bus Depot or Riley Creek Mercantile, please present your pass with a photo ID for the entrance fee to be waved. The pass will cover one cardholder plus 3 additional people in your party. Golden Age passes, Senior passes or Access passes give you discount on camping reservation. Make sure to book the correct rate, and present your passes upon check in.

Parking Policy: There is no overnight parking at the Denali Bus Depot. The best parking option is at the Riley Creek Campground for day use located near the Post Office and Caribou Loop.
Smoking & Alcohol Policy: Smoking or consumption of alcoholic beverages is NOT permitted on any transit bus.